Willie Whitaker

Review of Autonation Toyota Thornton Roa...

GM - My experience with AutoNation Toyota by far h...

GM - My experience with AutoNation Toyota by far has proven "twice" to be horrific. Monday, July 13th, I received a Final Recall Reminder for my 2013 Toyota Avalon. I called the AutoNation Toyota, Thorton Road to set an appointment. I was told that I would receive a call back the next day from a recall representative to set the appointment. I did received that call the following day to set the appointment for the recall and oil change on Wednesday, July 15th.

I arrived at my appointment a half hour early, with no expectations because I was early. A service advisor asked my name, look me up in the system, asked me to standby while he located my service advisor. Let me just say that my service advisor was not very welcoming and his customer service are skills null and void. ZERO! To much to tell.

Issue:
After leaving the dealership I felt uneasy about my experience and the service I received. After running errands and heading to work I looked to see when I should schedule the next oil change. I notice there was no sticker. I said to myself, maybe the technician forgot to put the sticker up there. But my gut told me something different. I made a conscious decision to check the oil in the car and discovered that the oil had not been change and was low. At this point I'm livid. The customer service is bad and the service I'm paying for, was not done. This neglect can cause severe damage to the engine of my car. This treatment is absolutely unacceptable.

History:

Some months ago (last year), I came in for a routine service oil change, tire rotation etc.., minor things that don't take a days work. Because there is no courtesy shuttle, I informed the service advisor that I would have to Uber or Lyft to work but as soon as the car was done, to call me and I would come right away to pick up the car. He NEVER called. The next day, he still didn't call. I called to ask what was going on, he said, "oh your car was ready yesterday." I asked why didn't he call, no real answer. I told him that was very inconsiderate and disrespectful. When I arrived to pick up my car, he looks at me as if the issue at hand was my fault. Once again, I shared with him that he was very inconsiderate. He then said, "I'm sorry, I'll take $10.00 off your total bill." I told him then, it's not about the money and you're completely missing the point. Frustrated with him and the I paid the services and left vowing to never come back.