Aaron Ruda

Review of Lifetime Service Center

Our one year old refrigerator began having a probl...

Our one year old refrigerator began having a problem with the freezer not maintaining temperature about a month ago. My wife and I were referred to the Lifetime Service Center through the extended warranty we purchased. From the jump, the experience with this company was negative. When the technician was questioning my wife and I about the problem with our freezer, he did so with a condescending attitude. We were told that the Main Control Circuit Board and a temperature sensor needed to be replaced to correct the problem. The same technician returned a week later to install the parts in the refrigerator. We were told to wait 24 hours for the freezer to get back to the proper temperature - it did not. A second call to the Lifetime Service Center to rectify the problem went unanswered.

Finally, after another week of not having a working freezer, the warranty company put us in touch with a different repair company. When the other repair company's technician did the proper troubleshooting on the refrigerator, he discovered that it was out of freon - there was no need to replace any of the parts that were replaced. The unfortunate conclusion that I have arrived at is that this company wanted to generate the highest bill they could by installing the most expensive parts possible, since the work was being done on an extended warranty. It is sad to see a business taking advantage of its customers, simply because they are not the one's footing the bill. In addition, their failure to return a call to follow up on the initial repair is bad business and appalling customer service all rolled into one. I would suggest that you steer clear of this business if you are referred to them through your extended warranty company. Better repair results and better customer service can certainly be found elsewhere.