Natalie Russner

Review of FlixBus

After my first bus was delayed due to traffic jams...

After my first bus was delayed due to traffic jams and I missed my connection bus, a bad-tempered employee booked me a replacement bus much later, since the other 3 buses that should drive in between were booked. On my friendly inquiry, if, if a passenger did not show up, I could take one of the earlier buses with this ticket, and if the employee could otherwise write a note on the ticket (I tried to make that clear several times but in a friendly way), was the extremely annoyed and unfriendly response of the employee every time I did not understand that the buses were BOOKED out. In the background another coworker shouted "If she does not want to take the bus, keep her busy at 6 in the morning!" - In the end, a bus driver of an earlier bus took me out of sympathy, even though my ticket was not valid for this trip (in fact, some passengers did not show up), as I was alone on the bus at night, but according to Flixbus staff was not allowed to ride , I am particularly annoyed by the personal attack only because the employee obviously did not understand my question. Perhaps a job with less customer contact would be more appropriate for some employees.