This place is beautiful, but when you book a stay ...

This place is beautiful, but when you book a stay you expect to be able to use the amenities. One employee told me, you need to make reservations for everything when you book your stay. First time customers do not know this and no information is given at check in. This was a gift and we had $625 worth of gift cards to use. We had to provide our own credit card upon check in. Our room key would not work for charges and we had to use our credit card. We asked at service desk if these would be put on our bill and if we could use our gift cards. We were told we could but at check out we couldn't. Not very good customer service sinceu it was a clinch on your part.