Unprofessional and frustrating experience. Terrib...

Unprofessional and frustrating experience. Terrible customer service, terrible prices (I've heard you can find better prices from companies that can actually help you), terrible results, and terrible communication between the people in that company and to me. If you have an issue, even when they are at fault, they will never return your calls, in particular one of their supervisors, Latoya Hill. The only choice I had for speaking to a person was one of the representatives who are never able to do anything for you. If you ask them to speak to a supervisor or manager, they will always put you on hold for a while, then tell you someone will get back to you in 24-48 hours. I've been told that more than 5 times with no one ever getting back to me within the span of 1 month. It was only through persistent calling that Latoya actually picked up one day...which she told me she would get back to me, and then never did. They represented me on the wrong date when they did not have all the information of property damage, etc, and got the same value that I was able to get on my own through e-file. They will bill you for something you can easily do yourself online. Even if additional evidence was provided to them, I doubt that they would put in the effort to use it and get a better value. I finally did not want to deal with them anymore and paid them since I know no one at O'Connor & Associates will ever get back to me, and my bill will start accruing interest and be sent to collections. Absolute waste of money, time, and energy.