Carpet Installers arrived on Thursday and DID NOT...

Carpet Installers arrived on Thursday and DID NOT HAVE ENOUGH carpet/padding to complete the job. They had to Return on Saturday to complete project. (Installers were Exceptional)
Hardwood installers arrived on Saturday and also DID NOT HAVE ENOUGH FLOORING MATERIAL

I was charged deposit on both carpet and hardwood - but only 1 contract was issued.

Carpeting was completed on Saturday and Hardwood flooring was cancelled on Saturday. I was required to pay the full carpet balance while installer was here.

I realized the credit card transaction was not reduced by the $123 deposit on the hardwood flooring that was cancelled and no mention was made of how it was to be resolved.

Within an hour or two we reached the customer service department - and found refund was not processed upon the cancellation and processing of the remaining carpeting balance. Instead Jody offered a $200 discount to reschedule the installation of hardwood.

I wanted the $123 hardwood deposit to reduce the amount they were charging me for carpet portion JODY refused insisted it was 2 totally separate transactions but agreed there was ONLY 1 CONTRACT

I explained that the credit card payment was still pending and I wanted it reversed and processed for $123 less. Jody told me she would request a corporate refund that could take up to 21 days.

I insisted that I speak to her manager and also wanted the corporate office contact number. Jody informed me there is NO MANAGER ABOVE HER IN THE "ENTIRE WEST" (Jody's words)

and the corporate office is the same number as the Empire Today 800 number. There is NO other number!!!! and NO other manager !!!!

I informed her I would contact my credit card company to challenge the charge and she told me go ahead "THEY WOULD SEND ME TO COLLECTIONS "

I was not calm during this call but considering the circumstances and Jody's insistence that their was no other recourse than dealing ONLY with her I believe I was justified in my frustration

$123 deposit is not large but it is the principal : Empire Today Go can show up 2 times without the preordered material - twice the customer had to prepare the room(s) - find alternate resources for the pet and learn there is only 1 person in all of Empire Today that can assist in a simple remedy

I hope my pursuit with the corporate office/ other resources prevents future customers from this totally unnecessary stress.