My mum said this is usually one of the best places...

My mum said this is usually one of the best places to go as the customer service is outstanding. I however don't know what's it's like as I've been sitting here for minimum 40 mins without any acknowledgement and still not spoken to anyone. Seen 2 people already walk out from the wait. They really need to have dedicated staff to deal with walk in customers and also they should offer a time slot to come in and see them.