I had come to the end of my lease and it was time ...

I had come to the end of my lease and it was time to either trade, buy, or surrender my vehicle. I called and made an appointment. When I came in, the salesman, Ernie, was attentive and respectful. He helped me understand my options and make a decision. I felt he listened to me. The only thing I did not like about my experience - and have NEVER liked about the car buying process - is how long it took. I feel that in this day and age, certain things should be more streamlined. I was there about five hours, which is actually pretty good, but it was about two hours too long for my life. Despite that, Courtesy Chevrolet has treated me well, and I will continue to frequent this business.