Rock Auto refused to consider my concealed damage ...

Rock Auto refused to consider my concealed damage claim for a Honda hood because it was outside their 5 day window for disclosure. I was not aware of the damage until my body shop notified me so it was too late and it cost me as much to repair it as purchase it, plus the freight cost is double that!

I did NOT find Rock Auto to be customer friendly or even willing to work with me on my loss. I cannot recommend them for this reason.

I also recommend that you order large auto body parts only from your local suppliers, even if it cost more, because of this kind of business policy where you are more likely to forfeit money in the event you are not able to report quickly any concealed damaged parts, like I was.

Rock Auto was heartless!!!