Kasia Falenta

Review of Mercedes-Benz Chelsea

Absolutely awful service. DO NOT TRUST THESE PEOPL...

Absolutely awful service. DO NOT TRUST THESE PEOPLE WITH YOUR CAR!!! Service dept did not even hand my car back after having it all day - I was thrown the keys by the lads who drive the cars from workshop
to garage. It's been 2 weeks and I've heard nothing from them and the car is still broken (I was meant to be having a part delivered from Germany). I've tried calling main Mercedes office - they also can't get in touch with this branch. Reception is rude and unhelpful.

My car was returned having been driven around by the lads in Sports + mode - the heating was on full blast, radio on loud.

I have decided to travel to Reading to get the car fixed instead - it's worth the extra hour drive. These guys are cowboys.