Gail Lyell

Review of Hotel H10 Ocean Maya y Coral

I can't consider this resort a 5 star resort, I fe...

I can't consider this resort a 5 star resort, I feel like Ocean Maya Royale is more like an all-inclusive version of a regular hotel.
Every where you go on the property, someone is trying to sell you something. In the Lobby, the Time Share people flock to you no matter how many times you politely decline attending their presentation and they even called our room. The restaurants want you to upgrade your drinks and meals. The bartenders want to to sell the "premium" packages for mid-range liquor. On the beach and by the pool, vendors were trying to sell Coco Bongo tickets, sunglasses, hats, among other things. Also, be sure to bring small bills because every one on the property expects tips.
The rooms are ok. There is a very strong musty/moldy scent in the bed area, and an extremely strong vinegar scent in the bathroom, no matter how many times we shower or flush the toilet. The door to the bathroom is clear and frosted glass, and doesn't really close to give privacy. There is no full length mirror in the room. The AC was not working the duration of our stay, and even though we asked the front desk to send maintenance for a repair, no one ever came.
We spent $450+USD in the spa for a couple's massage and pedicure, and the experience was far from relaxing. Most everyone was bustling around, making lots of noise, and using lemon scented PineSol to clean everything while we were there, and the scent was very strong. During our massage, there were repair men on the roof hammering the entire service. The massage itself was relaxing, and we both enjoyed that part of our experience. We paid for an 80 minute massage and received about 55 minutes, and paid for a 60 minute spa pedicure and received about 40 minutes. We left feeling more disappointed than relaxed.

We did like that this property served DosXX as their beer. The 5 restaurants had hit or miss servers; the servers in the Italian and Romantic restaurants were great, but the servers at the buffets were not attentive at all. On sunny days, the beach and pool areas were beautiful, but did not have enough chairs and people would use towels to reserve the chair all day, even if they were sitting at the swim up bar or playing games in the pool. I would advise to leave everything possible in the room, because there really is no where to put it by the pool or beach.
My husband and I both felt as though this property was inexpensive at the start, but after all we ended up paying, would recommend staying elsewhere to experience less hassle.