I want to start off by saying that I have stayed a...

I want to start off by saying that I have stayed at Marriott hotels all over the world and I know how important customer service is to this company. Which is why I could not believe how unprofessional, the lady working in the morning answering phones, her name is KATRINKA was. She was the complete opposite of what the Marriott brand represents. I was there for work and I became very sick and had to stay at this hotel for a couple extra days. My company has its employees stay here all of the time. Every time I called down to the front desk this lady was utterly disgusting, her attitude and demeanor was completely disheartening. I could not leave my room and expressed to her how sick I was and I was trying to order food and she informed me that I had to come down and pick it up because I didn t have a card on file and that I couldn t pay with cash from my room, ok understandable, but once again I was desperate and extremely sick with no other options, I asked her if I could give her my card info over the the phone because I was extremely sick and could not come downstairs and she responded in a very nonchalant manner as if she did not care. Her words after I responded with "are you sure that there s no way of me getting food besides me coming downstairs? Was "That is correct" no empathy at ALL! So I hung up the phone and laid there sick and hungry with nothing to eat and to weak to go downstairs. I then called back about an hour later because the hunger was unbearable at this point and asked if I could order something and I would pick it up. KATRINKA then responded that my company had not sent over the info to extend my room yet and I told her that I had just spoken to them and that they would be sending the info any moment now. She then responded saying that I could not order any food until my company sent over the information! I was appalled! And way to weak to argue with her. Mind you she called me one extra time after that stating yet again that she needed my companies info after I told her that I was already contacting them immediately. We stay at this property all of the time and she knew that. But to deny anyone let alone a sick person of ordering food was ridiculous! She then told me that once they sent over the info that she would let me know. This was around 11 am or noon. I waited for her to call back and I finally called back down around 3pm and asked if my company had sent over he info to extend my room, to my surprise KATRINKA had already went home and never called me back with any info nor did she pass the info on. Then an angel named AMANDA answered the phone and I explained to her how difficult Katrina had been and how sick I was and I cried because Amanda was extremely helpful! I was able to order food, and she even told me that even though my company hadn t sent over the info yet that she would contact them herself and get my room situation taken care of! This is what Marriott represents! Not that clerk from hell Katrinka. Amanda helped me more in 5 min then Katrinka did in two days. I say two days because like I said every time I called down and she answered, she was a ball of negative energy! I then called the next day to order food yet again, once I had a card on file and as soon as I told her that I d like to order room service KATRINKA immediately told me that I d have to come down and get it! I responded with "Why, if I have a card on file?" Seriously about to burst in tears because every time I spoke to her it was something else. She then responded by saying "Can I give you a call back?" No, oh I m sorry that was my mistake or anything. So she called back a few minutes later and all she said was "I m ready for your order" I wish Marriott recorded conversations because this lady needs some serious customer service training! I would be typing all day if I wrote every nasty encounter I had with this devil. SAM, and ROSALYN were also wonderful. Sam brought me soup once he saw how sick I was.