Matthew Lander

Review of Intrepid Travel

I have taken numerous trips with Intrepid over the...

I have taken numerous trips with Intrepid over the years, however, their current behavior (COVID-19)is shameful. I feel sorry for employees who work for a corrupt organisation. (Management refuse to get on the phone)

Changing the booking conditions retrospectively, illegal and unethical.

Claiming 25% fee for cancellation, fraud. Where is your evidence? I would be happy to pay for services rendered, not to contribute towards your profit.

Not responding to emails and call for weeks, come on, you owe us better than that. Then sending our no personal PC template emails. Poor form.

I do hope the pressure from the ACCC and your (former) customer persuade you to act appropriately. ( See flight center)