READ ALL THE WAY TO THE END PLEASE:

READ ALL THE WAY TO THE END PLEASE:
I took my car with four tires to be mounted and balanced at 10:30 am on June 5th. I needed to be out in an hour, so asked the person outside If I they could finish it in an hour. He directed me saying he would have no idea about that trying to make me go inside, so that it would be burden for me to leave even if I do not like the waiting time inside. (great strategy!!!). Hoping for the best, I got inside and was asked to wait for a service person to help me. I was told by Xavier that the tires would be replaced in an hour after waiting for him 10 minutes in the waiting area. So the time is now 10:45. He told me to feel free to go around and see the cars or relax in the lounge. I took my time and came back at 11:45 to see what is going on. He told me it should be done by 12:15 which would be 90 minutes not an hour, but that is ok in my book since we cannot be perfect with our timing always. Instead of waiting in the lounge, I decided to go see the service area. From where I stood, I could see an area that at least 10 cars could be fixed at a time, but there were only two and the rest of the spots were empty. Although getting more and more impatient, I decided to wait watching these two cars and others in the distance that were being watched, hoping my car would appear in the line, but IT DID NOT FOR THE NEXT 30 MINUTES. It is now around 12:40pm. Before I move on, let me tell you about those two cars. There were a guy by one of these cars that I could not understand that he is there to fix the car since he was the slowest person I have seen in my life. I am not kidding a bit. Another car was left alone with the tires removed at least for 20 minutes until I am pretty sure that they started thinking that I was the owner and somebody came to work on it. SERIOUSLY LEXUS? WHY IN THE WORLD ARE YOU PAYING THESE GUYS? I have not seen more laid back service center in my life. After getting super mad, but keeping my calm, I decided to back to Xavier and asked again about my car. He actually took me this time trying to find my car. We passed the first service area, washing stations, and finally arrived the second service area that I saw my car on the lift. Time is 12:50pm. He told to guy to speed up, but I waited another 10 minutes for my car to be delivered outside under the sun since I was super late to my meeting. Remember I was supposed to be out at 11:45, but I am leaving at 1:00pm. You thought I am done. Nope, here is the second and worst part. After I left super quickly and made it to my meeting an hour late, I did not have a chance to check my trunk until 4:30pm. When I checked it, I found out the trapezoid lexus bag that came with the car and had my key for one of the lug nuts were missing. I got SUPER mad again. ARE YOU SERIOUS? LEAVE ME ALONE. FIX MY CAR AND GIVE ME MY CAR WITH EVERYTHING IN IT! I immediately called them and told them they took this bag that had the lug not key for my car. The lady asked me who helped and I off course could not remember Xavier. She then pulled it out and directed my call to Xavier. You guessed it. Of course he is not available. I left a voice mail explaining the incident (I believe this was ACCIDENT!) reminding him that they also lost my battery on my last visit and that I am tired of them taking my stuff. He never got back to me. I am writing this review at 7:57 which is 3 hours 27 minutes later. By the way, I am a teacher that barely makes a living seeing these people being laid back made me so mad that I told myself I should quit and find a job like their to waster people's time. I stand 5 hours every day to teach three different grades that at the end, I have no energy. If I were Lexus, I would find that darn bag with my wheel lock key asap. Otherwise, I WILL NOT LEAVE THEM ALONE!
A. Genc
EDIT: Next day. I am noticing intermittent, but perfectly periodic and noticeable shake on the car after the balancing of the tires. Weights glued to right front tire are loose since I can easily flex them with my finger. What a high quality work!