I am giving them 2 stars because they started the ...

I am giving them 2 stars because they started the process really well. The ending was not so good.

I found a car I wanted - a fairly rare model with a manual - and contacted them right away. The car just arrived and was being worked on to be ready for the sale.

They answered all my questions promptly - confirmed that indeed it was a manual, that it was available, told me they installed new tires, sent me a personalized video of the car... just great service, everything I'd expect a modern dealership would do. They also told me they were waiting for one part - a license plate bracket.

I arranged a time for a test drive. I was traveling from Fort Collins, and I told that to the salesperson. I told them I'd text when I leave there, and then I'd text again when I leave my stop at downtown so they can have the exact time of arrival.

So far so good, stellar, 5 star service. But then...

As I arrived downtown, I received a text - the car could not be test driven, I could just have a look at it. Because it didn't have a license plate bracket.

I texted to verify, because this made no sense. No test drive because a license plate bracket is missing? I told the salesperson I needed to know within 5 minutes as I had to go either to drive the car or drive back home.

I didn't get an answer for 26 minutes, and by then I was already driving back home.

I sent a text saying I was already driving home, and thanked the salesperson.

I got another text 15 minutes later, and lo and behold, the car was suddenly available - the salesperson "obtained exclusive permission to drive it beforehand" - before they installed the....license plate bracket.

Then I received a call. Then I received another call and voicemail from a sales manager. Then I received a text from the manager. "We're so sorry, we'll make it right, just come in".

Nope. You just made me drive 3 hours and 150 miles to "see" a car. Guess what, I wanted to buy the car, I know how it looks! I bought two cars from Schomp before - one of them just a few months ago. Guess who won't be buying a third car from Schomp?