Vijay Reddy

Review of Audi Plano

I am perplexed as how this dealership has got so m...

I am perplexed as how this dealership has got so many 4/5 stars on Google when elsewhere it has gotten on 2 stars. I fell for the 4 stars rating on Google and it was terrible mistake. Audi Plano are highly disorganized and their service is horrible. I got nothing premium for buying an expensive Audi. Next time, I would stay away from this very unprofessional dealer.

What did I buy? Did I make mistake buying Audi? Or Is it that I am the unlucky one? These were thoughts that crossed my mind when Audi Plano Service failed to deliver their promise in multiple fronts.

Here are multiple instances of bad service when I dropped my Audi Q7 for service ( for brake service).

Day 1: Service Adviser Richard quoted me labor cost for the brake service over the phone. When I took my car in for service, he denied quoting that amount. Instead suggested that the labor would be twice the amount quoted. OK, I thought may be he genuinely made a mistake. We settled for a new amount and I dropped my car for service.
Thinking everything is well I left....Well I was wrong..this was just a beginning.

Day 1 evening: Later that day. I received no phone call from anyone about the status of the service. So I called at 430 pm to check on status. Richard said car was ready. So I drove 40 minutes in traffic to get there only to find out that my car is not even looked at yet. On top of that, he had incorrectly confirmed my car is ready because my last name matched another Patron. So I waited for same loaner again. Richard convinced me my car would be ready next day noon. So I drive loaner out bit unhappy.

Day 2: Next day morning I get a call that my car is ready, So I went it again at noon to pick up my car. My washed car covered with dust was already parked next to construction site. I just wanted my car badly, so I paid the bill and took the child car seats out from loaner to my car. Shocker was to find out that the brake work on work order was not even performed. The rear rotors that receipt shows was replaced was still the same old rusted ones. So I asked Richard again. He profusely apologized for the mistake and brought in a tech to review to situation. So they decided to keep the car 3 more hours the complete the Job. Richard now said my loaner car is already in a wash and I should get it quickly. I waited 20 minutes..no loaner yet..Finally Richard got me the same loaner again...

Day 2 evening: Got another call and finally work on car was correctly completed at 4.30 that day.

I am totally dissatisfied with both Audi and their service. I have to drive to/from service 3 times!!!. Having bought their expensive, extremely high maintenance Q7, the service experience was so horrible it is like perfect bad icing on a bad cake.

My lessons learnt. I am sure there are better cars and dealer services available out there.