Dear NIB,

Dear NIB,
Annoyed and frustrated with your services. Last year you made an enquiry to my GP about my medical records, and my GP charged $75 for the admin work.
NIB didn t pay this for the whole year and GP sent me to notice for credit collections and all this while I didn t even know what is going on until my GP informed me about it.
The enquiry about my medical records was made without my permission. Explain? I have provided all the necessary information to NIB s representative over the email. If more information was required my permission should have been taken. Even if I ignore this NIB failed to pay it is due $75 to my GP.
I had to call NIB and sort this out reimbursement for my GP. Were NIB ever planning to rectify their mistake? or NIB was waiting for a customer to make a call.
For the whole year payment wasn t made. Seriously one year, was not enough time to rectify your mistake? I finally decided to cancel my policy with NIB forever.
Also, I advise people to look elsewhere for medical insurance.
And then there is another issue where your customer care representative only shares half information with the customer. So much lack of transparency.