Rilriia Kilurden

Review of Coolpad Americas

Bought a Coolpad Surf that had password authentica...

Bought a Coolpad Surf that had password authentication issues. Spoke to Coolpad's outsourced "tech support", which wouldn't be a problem IF they had actual tech training to do their job. But Francis did not, and at one point, I even asked him "You're reading from Help Desk, aren't you?" (He confirmed this.) He also refused to transfer me to a supervisor and kept telling me to access the Internet, despite my telling him more than FIVE times that you cannot access the 'net if you don't have the correct password. (This is a known issue and I have tried every password associated with this device found in the poorly written manual and online manuals as well. All of them fail.) So now I have a device I paid for and can't use.