I underwent spinal surgery in 2011 by Dr. Errico. ...

I underwent spinal surgery in 2011 by Dr. Errico. Had a great experience with him re: surgery. However, I ended up with a wound when the nurses positioned me sitting on my wound vacs for the day following my surgery. Additionally, I have had a horrible experience with the front desk/answering service. I've had to call at least 3-5 times to get my prescriptions refilled. After my MD left NYU, another MD and NP had picked up my prescription refill. I called several times to ask if they had to see me to keep this prescription active, but never received a call back. Now, they are refusing to refill my prescription, leaving me without my medication and now saying I have to come back for an apt. I will not be going back to NYU. Lauren (Office Manager) was amazing and really great service recovery, only reason I didn't give one star.