Roxanne Snider

Review of Grand & Toy

Not happy with their online purchasing. I acciden...

Not happy with their online purchasing. I accidentally ordered the wrong size of pens, called then two hours after the order was order was placed, it hadn't been shipped, and asked to simply change the pen size--same price as the pens I paid for.
It would have been simple to do.
Instead they tell me they can't do that, they have to ship it, once i get they said they will exchange it.
That seemed ridiculous to me but I couldn't do anything about it.
So once I get the order I call them and yes they will do something, but I have to make a return, purchase the item again, and pay for shipping, which is hardly worth it on a small order like a box of pens.
They made no effort to find a better solution.