Mok Boo

Review of Conrad Brussels Hotel

Used to 5 * hotels of this type, I stayed the week...

Used to 5 * hotels of this type, I stayed the weekend of 25 and 26/07/2020 with my wife for professional reasons.
My opinion is divided between a small satisfaction and a regret at not having obtained certain services absent for such a prestigious hotel.
When I made my reservation on the site, I expressed the wish to be able to benefit from a room on a higher floor.
On my arrival, during my registration at the reception, I realize that despite a response on the hotel's website informing me that there should be no problem in honoring my request, the person in charge 'welcome tells me that we will be located on the 1st ??
I pointed out that we were staying at the property for the first time and would be returning and that I had made a request for the standard of the room. This did not attract the attention of the lady who greeted us at all, her response was "oh yes it is not normal, you will see you will be fine on the 1st floor"
Following the various measures taken following COVID19, be aware that the establishment does not offer the SPA as well as the Lens fitness infrastructure, which is however offered on the site. Overall the reception is too sad for my taste. We were forced to give a deposit of 100 On a pre-authorization payment count as a supplement for warranty reasons. Which ? I admit that I did not understand why .... when I rent a vehicle the guarantee deposit is present in the event that we have to damage the vehicle but in a hotel what is it? A bathrobe taken away, a broken vase?
We got room 104. It did not have enough hot water in the bathroom to take a bath or shower!
The pressure is low and there is no hot water! It s shameful for a 5 *
No evening room service offered ....
As for breakfast, we ate on the mainland where the staff is numerous but not necessarily efficient in view of the provisions of covid19 we were informed that the buffet was limited and incidentally the plates were composed of compositions placed under sellophane. The disappointment was that there was not a great selection and the charcuterie platters didn't offer chicken-like ham or anything other than pork. Shame !
Our disappointment on the mainland was that they don't make scrambled eggs, that's where eggs or omelet. Despite the absence of a completely feasible request, we ask with the woman an omelet each one including mine with cheese, arrived served at the table the waiter makes a mistake and gives my omelet to my wife. Bravo on that! It is an inexcusable fault in view of the dramatic circumstances that my wife would have had an allergic reaction. The pastry on offer is not the best I have eaten and is missing from the buffet. It must be claimed.
The room offered sleeping comfort with a beautiful screen and perfect soundproofing The mini bar is empty for hygienic reasons, on this I do not understand To conclude I had said that I was brought back to Brussels for professional reasons and that if my weekend went well as a whole and that we would not have had to make the slightest criticism I would have come back on my next visit. Well believe me that we are not satisfied with the service we were able to benefit from, for the reasons mentioned. You have to know how to listen to your customers, which is fundamental in this environment, especially since the circumstances of covid19 did not allow and far from it, the hotel to be full, which normally should have made it possible to listen to requests and try to be as professional as possible.
My note 3 despite everything
A word of advice don't be sorry and take this out of the vocabulary of many of your employees as it is very annoying as a customer.