They do not follow through on their promises. I wa...

They do not follow through on their promises. I was sold a phone, PROMISED to be unlocked for any carrier. He lied. It was one of the guys with an accent. Then when I went to get it onto Sprint, they said no can do. They wanted to wipe the esn and the imei number. In other words, take a sprint locked phone which was considered stolen at that time (I did not know this at the start) and they wanted to fool sprint into thinking it was a brand new phone. I agree to let them try. Then another tech guy promised 100% it would be done and guaranteed it would work in 1-3 business days. I call on the third business day to be told they can t do anything and now need to do a firmware update that will cost me $85.00. Excuse me? I m not paying you to fix what you promised to have done for me. So I got them to buy back the phone for $400.00. So they not only made me loose money, they got an awesome phone out of it. They will probably firmware update and sell as new like they did to me. Also, I was told by the first guy that it was brand new never been used never been opened, even though there was a note in the Samsung notes meaning it was used. They fake their way into your pocket and do not help you out when they screwed you over! So happy the original owner sold because he would have NEVER done this to anyone. New owners are a ripe off and con artists!