Jeremy Renshaw

Review of Omni Charlotte Hotel

Worst hotel experience I have ever had. We waited...

Worst hotel experience I have ever had. We waited for well over three hours waiting for our room. The hotel staff were no help and instead of offering an upgrade, tried to downgrade us into a tiny room with only one small bed. We finally ended up leaving - we will see if we ever see our promised refund, but still had to pay for the valet parking for the time we were there. Ridiculous! I travel all the time for work and have never had an experience even close to this bad. Do not ever stay here.