In March 2018, myself and my fiance drove from Kal...

In March 2018, myself and my fiance drove from Kalamazoo to speak with salesman Mike Parwey whom we purchased 3 prior vehicles from, about finding us a truck. Although we have dealt with him before, our first impression was not inviting and he didn't seem like he had the time or desire to help us. After some time on the computer, another salseman found a truck we liked but Mike did not want to show us because it was a tad more expensive than we had hoped for. We test drove the truck and discovered there was a low tire and Mike said he would have it looked at. The truck also needed body work as there was a dent and deep scratches on the passenger rear quarter panel. We called the next day and Mike said the truck was in the body shop and for us to come later on that week to purchase.

We waited 2 hours to talk to financing, in which Ed Fernandez (listed as a new car manager on the website) gave us an outrageous payment number trying to tack on extra warranties. We told him we were not interested, that we only wanted the truck, title, taxes and fees. Without going over anything else on the purchase agreement, he looked at us and said "then we are done here" like we weren't important enough to be near him any longer. We ended up back at Mike's desk, where I had to ask several times to look at the purchase agreement. I then asked for a copy of the CarFax which he refused to print and proceeded to flip his computer screen quickly to tell us there were no service histories or anything major on the CarFax. We were not able to test drive the truck again as it was still in the body shop. I looked at my husband and told him I did not want to sign until we did. I went to the restroom, came back and he was there was Mike pushing him to sign. It took about 5 minutes for mike to push us out the door, new owners of a 2012 Chevy Silverado. We were told we would have to wait another week to come back and get the truck, as delivery was not an option like they offered for the last 3 cars we purchased from them. We were able to talk Mike into delivering and were also able to have Mike add the low tire issue and a problem with the mirrors not folding onto our "We Owe" statement which comes with the purchasing agreement. The vehicle was delivered 4 days later, with a low tire. We called Mike for him to say it just needed air. The mirrors still did not fold, Mike's response was "they're frozen."

We took the truck to Discount Tire in Kalamazoo to have the low tire looked at, and the rim was cracked. A replacement rim was around $140. With some nicer weather, we were able to get a better look at the truck and there was a broken seat belt in the backseat and the AC compressor pulley was grinding, the tensioner pulley was missing, and there was no belt for the AC system. We called and asked to speak with a manager as we were exhausted from working with grumpy Mike Parwey who never had any time for us. We spoke with Shawn Six, who stated "we aren't going to rebuild the truck for you" and argued with my fiance after I had spoke with him prior and he agreed to help us fix the issues. After the argument, we called again and were directed to Scott Lawrence (I could be wrong on the last name- Used car Manager) who agreed to send us reimbursement for the cost of the rim and set us up with a shop appointment to have the AC and seat belt looked at. After two 6 hour trips to their service department, the seat belt and AC were fixed at no charge to us. The mirrors were never addressed.

Four months later, I still have yet to see reimbursement for the rim. I took it to a different dealer for an oil change today, and found out why Mike Parwey refused to show me a CarFax. This dealer happily printed me one free of charge, and it shows that this truck was in an accident in Canada.

Needless to say, never again will I purchase from Sundance and I highly reccommend that Mike Parwey retire. I am trading in the truck and going back to a Ram.