Cameron

Review of Bond Factory

I have a lopper and it needed a rubber/bumper stop...

I have a lopper and it needed a rubber/bumper stopper. I couldn't find one online to buy a replacement part. Simple enough, right? Since I couldn't find one, I figured the next best thing was go to the manufacturer. Bond's website has a chat function that I found to be very responsive and easy to use. Sabrena and Christina were the two customer reps that I interacted with and they are the BEST! You definitely not getting a call center when you "chat" with those two. Very professional! I still don't know the ultimate outcome of my replacement part, as they submitted a warranty claim for me. So far, Bond's customer service is EXCELLENT!