This was my first time at Mercedes of Bellevue hav...

This was my first time at Mercedes of Bellevue having just moved to the area recently. The staff who greeted me and handled my vehicle service was pleasant. Upon receiving my vehicle everything appeared great. The only issue was that I requested shuttle to Bellevue square given that my 10 and 6 yr-old kids were with me and it's difficult to keep kids quiet and settled in the lobby for almost two hours. However, I was assured a driver would come get us shortly but the driver did not show for about 40 minutes then took another customer who arrived after me to Redmond. Unfortunately we did not get shuttle service and this was frustrating.