Had an awful checkout experience today (July 14 20...

Had an awful checkout experience today (July 14 2019) after our one night stay as a family because 2 disrespectful staff at the reception.



2 staff at the reception were extremely disrespectful about it & tried to just force me to pay the full amount, claiming we have "damaged" the linens. Then a third staff member came and explained very nicely (like you should do with a customer) and told us we wouldn't have to pay if we still don't want to but assured me that money isn't going to go in their own pockets. We accepted to pay at that point, where the 3rd member was almost going to offer some reduction on the charge, only to be silenced by one of the other staff who said "it's ok it's ok"



Other than this experience, I can summarise as not the cheapest hotel of this standard but a nice clean one with good food.