Leonard Ogbeide

Review of North Edmonton Kia

After having a moderately agitating experience wit...

After having a moderately agitating experience with an associate at a different Kia store, I came to this location with some slight apprehension. Over the years, I have been conditioned to believe that car salespeople are all cast from the same mold, and I, as such, was expecting nothing different when I entered the doors.

This location gave me a rather substantial culture shock. When I entered the showroom looking at a Stinger, I was promptly greeted by an associate named Nemo. Throughout the entirety of my visit, I genuinely believe my personal time was respected. Nemo made sure I knew the pros and cons of the car I was looking at, and instead of mindlessly reciting features out of a brochure, he actually demonstrated each feature to me on each trim level of the vehicle. He went outside, brushed off two cars in -30 and brought each one of them up for me to sit in and compare their features. Afterwards, I was able to take one of them for a test drive. This may seem like a fairly standard thing to be impressed about, but almost every dealer I've ever been to over the years will not let customers test drive their premium vehicles without a deposit, let alone in the winter time. Again, I will say that my time and interest were valued and respected.

When we went back inside, we sat down and started to discuss the numbers. The sales manager, Nathan, presented me with a few different payment options, but the most important part of this entire experience is that ---he did not hide anything---. I asked him to SPECIFICALLY break down the entire payment plan, including where discounts were applied, interest rates, trade-in value, vehicle purchase price, and total cost including taxes. I am still immensely impressed; He already had all of that information, and broke it down for me, right down to the very last cent.
Anyone who has bought a few brand new cars over the years will know that getting this information out of dealers is like pulling teeth. More often than not, dealers will only tell you what your projected biweekly payments are (and when you ask them to convert the payments to monthly, they do it wrong).

As it turned out in my case, I have decided to wait a few months before purchasing a new car to make sure I can balance my budget, but the entire experience I had at this store with Nemo and Nathan has ensured that I will be returning.

It is the first store I have ever been to that, once again, respected my time and information. Even though I did not buy a car today, I WILL be returning.

Thank you North Edmonton Kia.