Item was not received by quoted delivery date and ...

Item was not received by quoted delivery date and numerous calls to customer service involved wrong information and not receiving promises callbacks. In addition unable to track second carton of shipment for days. Still not sure item will arrive in time for grandkids Christmas . Unbelievable they had no way to track? Finally they found item and both cartons were together on same pallet. Customer service did grant a good partial refund on the purchase so they finally did a good job of satisfying the customer.