Ordered a hamper online to be delivered for Xmas. ...

Ordered a hamper online to be delivered for Xmas. There was a problem with the delivery. (Not Fortnums fault) however did need to call them to sort it out. On hold for 32 minutes before I hung up. Not sure what's happening. Tried contacting the courier myself. Fingers crossed. I know it can be busy but hold message doesn't give any indication of how long you are going to be waiting. Courier did deliver on Sunday so gift arrived before Christmas. Fortnums refunded delivery charge so all sorted to everyone's satisfaction in the end.