Andrea Rowe

Review of Habberstad BMW

Visited Huntington BMW on 5/15/2021 and was treat...

Visited Huntington BMW on 5/15/2021 and was treated in a deplorable manner, as some sort of second class citizen!
Was not offered help after looking and walking around in the dealership for an adequate amount of time. Then when I did ask for help, the young man at the front was desk called one of the sales representatives and practically begged him to help me and kept stating yes she just had a few questions.Then I was told to walk over to the rep. I questioned so all the representatives sitting at the desk could ve helped me? I was told it is a luxury car dealership, as if I didn t realize that.

Furthermore was told he calls the sales reps then I walk over. The rep told me it was close to closing time after I was looking at inventory for a while and other customers were being helped freely.
I am a hot buyer looking in the mid/size luxury department and just wanted to compare the inventory versus Lexus where I was treated exceptionally before making a final decision.

Case in point this dealership profiles clearly, does not want business and assumes ignorantly that you cannot afford base your persuasion.

I live in Huntington but would travel to another dealership to compare based upon the lack of customer service at this dealership.

Training, customer service and level of professionalism need to happen expeditiously or continue to miss out on business.
.