Mark Spijkers

Review of Steigenberger Airport Hotel Am...

Not thinking along from staff

Not thinking along from staff
Not flexible.
My flight was changed, so I needed a hotel another day (in the same week). And no longer on the booked day. No possibility to change.
No refunds, no credit. Noppes.
I would if I paid 200 euros extra for a room that costs 78 euros.

Fortunately, the competitor did this free of charge. Now (and from now on) booked with the competitor. This was the last time I booked with steinberger hotel.