S. Feustel

Review of Wolters Reisen GmbH

We rented a holiday home on Usedom for August. We ...

We rented a holiday home on Usedom for August. We have been trying to reach the company for weeks. Actually only because we want to increase our original booking of 4 people for the holiday home, which is designed for 9 people.
It is not possible to reach anyone by phone. There is no response to mails and TUI itself does not feel responsible after inquiring by phone.
We have still not received any travel documents. We hope our trip will take place.
With all understanding for the travel industry at these difficult times, but that's not how you deal with customers.