Nice property, but I gotta say: the service is awf...

Nice property, but I gotta say: the service is awful. On four separate occasions during our one night conference stay, I asked for a server, assistance, or some other menial request. The blue shirts would smile and say right away and then... they d disappear. No help. No follow up. As if the guests are invisible.

Recommendation to management: train your employees to follow through on what they say. It s the first rule of service. Under promise, over deliver. I get it if you re busy (which it was not), but be honest if you can t do what you say.

All in all, expectations not matched - time and time again.