My husband & i stayed at the soaring eagle resort ...

My husband & i stayed at the soaring eagle resort in mt. Pleasant a couple of weeks ago on our wedding night. The experience was extremely disappointing. We stood in line to check in for quite a while behind another guest, while all along the other reservation employees were clearly not paying attention & on their cellphones. The jacuzzi suite was very nice & clean. My real disappointment comes in when we went to check in for our couple massage the next day & they had no record of us in their book. I booked our couple massages in the midst of the pandemic. When i made the appointment the girl told me they were only open Monday thru Friday until 5. The spa was not open on the weekends right now. My husband & i changed our wedding date to be on a Thursday just of this reason. I made the appointment for Friday at 4pm. When we went to check in at the spa they had no record of our reservation. The man at the counter told us he might be able to get us in on Sunday....I thought they weren t open on the weekends? The man just stood there and said sorry & went back to his computer. I was so fed up with the whole experience, we immediately checkeD out of the hotel & continued our honeymoon somewhere else. Obviously the left hand does not know what the right one is doing. Very unorganized & unprofessional.