We've never purchased or leased a car from other t...

We've never purchased or leased a car from other than a local dealer before, so we had some trepidations about buying a car long distance. A friend knew of many people who have done so without any major issues, so we gave it a try. We used the BMW USA CPO web page to find an X5 that met our criteria (cold weather package, not black or white, no black interior, not used by a smoker, etc.). and the one we liked best was at Schomp, which is about 1800 miles away from our home.

Jeff Tucker responded to our request for information on this car. He sent us the options list and gave it a look-over and sniff test for us, which it passed. He then cleaned the snow off it, pulled it into the shop, and let it dry off a bit. Jeff shot a video walk-around tour of it, covering all angles and giving us closeups of each wheel, and posted it on YouTube for us to review. While we still had some concerns about the process, Jeff walked us through how it would work, and we agreed that this was the car for us. He went through all the documents with us, gave us a run-down on the timing of everything, and we wired the funds for the purchase. Any time I had any questions or concerns, Jeff patiently answered them for me.

Jeff suggested an auto transporter, which we used, and which delivered the car in perfect shape. There was a minor issue after delivery but, with Jeff s assistance, we were able to get it quickly settled to everyone s satisfaction.

We re very happy with our new (to us) X5, and appreciate Jeff s help in completing this transaction. He always acted with the highest degree of professionalism, patience and understanding of our concerns. Since this was our first time buying a car long distance, without Jeff s assistance in this process we might not have been able to do this.