This review is in regards to the Service Departmen...

This review is in regards to the Service Department:

I was fortunate to work with Jason, my service advisor. I bought a 2013 Lexus ES 350 from a Volvo dealership in Austin about a year ago. It's been running great and I've mostly done the regular maintenance myself. I recently lost my garage at my apartment due to price increases so I decided to give Lexus of Austin a shot.

Best Part:
Their pricing was right on track with competitors but they give you a complimentary loaner vehicle if you need it and the service area is AMAZING.

Service:
I got there first thing int he morning. There were about 20 cars already lined up so I figured "this is going to take a while" however to my surprise, literally a fleet of service advisors came out and greeted everyone almost at once. I was only there for maybe 10-15 minutes tops, with my vehicle checked in and ready to put me in the loaner.

Jason was my advisor and they come greet you in the sitting area, which has a full service complimentary coffee shop by the way. It was very personal feeling and he made sure to go through all the notes from the online inquiry as well as ask more questions.

Throughout the day, Jason made sure to call with updated which is much appreciated from me and told me that the car would be ready before 6pm, which is when they close, but was flexible as to when I could pick it up.

They washed my car as well and the service was great.

I will be taking my car here for the foreseeable future and will recommend their service department to anyone based on this experience so far!