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Used to be my favourite spot but am giving it two ...

Used to be my favourite spot but am giving it two stars after coming back here last week. My last visit was few years back.

Going into the hotel around 3.30pm, we found that the welcome drinks section has cone shaped paper cups. I was unsure whether the cups were for the kacang putih snacks or for the drinks. I found out later they were for both. Even if they couldn't afford to have glass cups, they should at least have proper cups. Not to mention that there was a lack of paper cones at one point. Seriously, how hard is it to put an abundent amount of paper cones?

Going into the room, we found that the cleanliness of the room was so so and we even found a hairpin within the pillow. We did not highlight this to housekeeping but just changed it with the spare pillow.

The biggest reason I'm giving it only 2 stars is because, as a 4 star establishment, they really failed at making us feel welcome.

Staff were not happy nor smiling and at most times greeted us with at most a forced smile. We came here to enjoy our time but instead felt that we were a chore to serve. I have been to lower star hotels with much much better service and attitude.

I will leave the hotel breakfast review in the restaurant review. In which that would not score well either.

Amara should get their act back together if they want to actually score points and not lose their good reputation. I for one am a very disappointed returning customer.

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