Corey Binegar

Review of LA MAMOUNIA Leading Hotels of ...

This review is for the Spa. The original inquiry e...

This review is for the Spa. The original inquiry email to the spa was asking about the cost of the private spa and our interest in getting 2 hot stone massages for myself and a friend. We recieved an email letting us know the private spa is an extra 500 diram ($50 usd). I emailed back letting them know we'd pass on the private spa but still recieve the massage. To our surprise after paying we were still charged for the private spa which on the site includes: 1 haman, 1 jacuzzi, 1 hair dressing salon, dressing room, and shower as stated on the site. The day of we were walked into the main dressing room and shower area by a man. This is especially uncomfortable for people in the dressing room who may or may not be clothed when HE is bring guests in. We thought we had a private dressing room and shower but did not make a fuss.We had some tea before the massage and then were walked into a shared treatment room. We had no idea we were going to be sharing a room, as we booked separate massages. The hot stone massage was just okay. Mediocre at best. After the massage we inquired about the private spa we were charged for. We then were told the private spa was only for hotel guests at that hour. We were charged for this and offered NONE of the amenities the websites states. While the receptionist was trying to explain all this in THE MOST CONFUSING WORD PLAY, she stated that they made an exception for us and put us in a shared room. She said this with a grim smug look on her face like they were bending the rules for us and we never asked to share a room. As we were trying to understand her confusing explanation another customer interrupted and the receptionist helped her and stopped trying to help us understand how were were charged but not provided services. We just wanted to get out of there at that point so we headed to the showers. One of the three showers did not lock and only two supplied shampoo. My friend had to wash her hair with body soap. Again, considering the price you would think this would have all been up to a standard. As I was blow drying my hair the guy walking in guests came in several times. Make sure you are clothed because there is a man walking around. I felt a women would have been more comfortable. After my blow dry I walked over to my belongings to find my robe with my phone in the pocket had been collected for laundry. This would be understandable if it was left and there was no one around. However, I had my robe on top of my backpack and personal belongings. We left clearly disappointed and very confused. No one from the staff even said goodbye or asked if we enjoyed our time. This is all a heads up because you will spend several hundred dollars here, but the accommodations are not up to par.