Very bad experience, in fact none. I received a bo...

Very bad experience, in fact none. I received a bonus of 2 spa + 2 massages as a birthday gift. In the first place, the contact telephone number printed on the gift voucher is wrong. Therefore I had to go in person to book. The reception girl, very incompetent, unable to confirm me one hour. He will call me now. Without news. Now, I already have the right phone. How strange that it is badly printed, he told me. So I call and call the new number. A lot of automatic information from the Illes group but nothing, nobody responds. So I repeat operation: return to the center. And again they don't know ... They'll call me. Without news. I have the bonus since August 5 and we are at November 29. The bonus expires in one month.
Teasing or scam ?!