I will never order here again .. balloon + card or...

I will never order here again .. balloon + card ordered for 24, - with shipping costs would be delivered today between 08:00 and 18:00?!? Which I think is a ridiculous length of time. It is now 18:50 still nothing received. Customer service of delivery service also not reachable. Wanted to surprise someone on his birthday, but that is now just a simple app. Thanks!!!!