Dwight Gingrich

Review of Autonation Toyota Thornton Roa...

We took our 2005 Sienna here after the spare tire ...

We took our 2005 Sienna here after the spare tire dropped off (the cable rusted out). The service department here repaired the tire holder the same day. Since there had been a recall for this problem, the repair was free. Communication throughout, by phone and in person, was efficient and respectful. Service technician Ricky Taylor also recommended a salvage yard where I could find a replacement spare tire, rather than trying to sell me one himself at dealership prices. This was a simple repair, but after this service I would consider returning for other repairs.

UPDATE: Unfortunately, the new tire holder has a 5-sided nut (!) to raise and lower the spare tire. This was designed to prevent people from over-torquing the nut with power tools, I was told, but it also means a special adapter is needed or you cannot access your spare tire in an emergency. I was not told this but discovered it on my own, after I was home with the repaired van. I called in, but the technician didn't seem to know anything about a 5-sided nut. So I returned to the dealership... where I was shown that an adapter had been hidden away in a cubby hole in the back of my van.

I took two stars off this review because (a) I wasn't told of the adapter initially and (b) when I called no one was able to help me, so I had to return to the dealer.