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This company is awful. I have lived in one of thei...

This company is awful. I have lived in one of their apartment complexes for two years and hope to never deal with them again. The problems started when my roommates and I complained about our upstairs neighbors for blaring music so loudly that it would shake all of the windows in our apartment. We notified management of this and they said we should go talk to them (even though we already had multiple times) and that they couldn't do anything because it wasn't quiet hours during the incident. Multiple times our upstairs neighbors would have music blaring until 3 or 4 am, so we eventually called the police to file a noise complaint. When it happened again, we went to management first to try and not get our neighbors in trouble, but they said they couldn't help at all anymore because we had chosen to involve the police, so we called the police again. Our upstairs neighbors retaliated by pounding on our door and yelling at us through it on multiple occasions. Management did nothing. Recently, right before one of them moved out, they threw raw eggs and cat feces onto our balcony. The company's first competent employee I have met who was recently hired, Earl, went to go talk to them. Still though, I don't think any real consequences were enforced.
Separately, only in part due to Earl's predecessor, there were huge billing confusions. First, they forgot to charge me for parking for 3 months and then sent me an email making it sound like my fault saying I had only a couple days to respond or they would terminate my parking pass, which luckily I saw in time. Then, because of a change in billing system and incompetent employees it took them 6 months to adequately explain a leftover $140 charge when we were just trying to figure out where this charge came from. The leftover fee which was finally explained, even though we don't agree with where it came from has destroyed my credit because they had it in their system as a delinquent account. And, when I applied to a new apartment, they gave me a bad recommendation because of this leftover fee, almost costing me the apartment, over a measly $140, which is nothing compared to my monthly rent. Rent at your own risk with these people.

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