I can not say enough how disappointed I am in this...

I can not say enough how disappointed I am in this service department and dealership. Such a lack of follow through, they make mistakes ordering parts and installing them and I am beyond frustrated how I have had to hunt the down for everything. This is a history of a year worth of dozens of visits that would have been unnecessary were they to act as professionals and do their job diligently. I am DONE going to your service department, I will rather take a drive somewhere else, but deal with intelligent people who know how to give customer service and fix Mercedez benz. Further more, my husband inquired about making an offer on a used car on their lot and they DID NOT GET BACK to him. I guess you do not need customers if you throw them left and right like us. Sean and your management team are worthless businessmen.