Our family (my wife and I) recently had our water ...

Our family (my wife and I) recently had our water pressure drop off a bit after the fire hydrants in our neighborhood were flushed. We were concerned that there may be a leak, so We called the ACC Water Department.

Right from from the start, We received tremendous customer service. Christy checked my water usage from the previous 24 hours and quickly ruled out a leak. Still concerned that I had a problem, Christy transferred me to whom I presumed to be the water meter superintendent. The water meter superintendent took time to walk me through what the problems could be and gave me some tips to rule some of them out. Even when he was fairly confident that We had a faulty PRV (pressure reduction valve), he still sent a couple guys to check our meter and the pressure coming into the house.

The two guys that came out were also very courteous and responsive to my questions and concerns. Given my experience with government employees in the past, I did not expect the level customer service that I received from each person I interacted with. This department of the ACC should be commended and applauded. In my eyes, the people I interacted with are exemplars of what it means to be public servants.