Greg Dresher

Review of American heating inc.

I'd give them ZERO stars if possible, they earned ...

I'd give them ZERO stars if possible, they earned it! The previous owners of the property I bought used them to service the HVAC and the master bedroom fireplace. They claimed the fireplace was fixed, but when we finally took possession of the house, the fireplace was still not working. It should have been because nobody had touched it since they "fixed" it. So I called them and asked them what was wrong and they said they can't speculate over the phone, but said they would send someone out to turn it back on. The rep I spoke with said we wouldn't be charged since nobody was living at the house and had touched it since it had been "fixed" the first time. Unfortunately I was at work when the worker came and got it working again, so I have no idea what they actually did. I then received a bill for their visit, which didn't even explain anything that they did to service the fireplace. So I called and was flat out told that nobody ever said it would be free and that there was nothing that they would do to help. I asked to speak with the manager who was a complete jerk and would not be reasoned with.

What I don't understand is that I was a brand new customer with whom they'd already worked at the property before for the previous owner. Yet it was more important to get the $150+ payment for something that never should have happened in the first place over a long time customer who definitely would have spent more than that down the road.

DO NOT USE THIS COMPANY!