Virgil Ierubino

Review of Eve Sleep

Refused my "free trial" return request because it ...

Refused my "free trial" return request because it was requested just a few hours outside of the window. Offered exactly zero leeway and wouldn't budge half an inch.

Sickly sweet customer service that said in many more words essentially that they couldn't care less. Just wait for the sickly sweet response to this review! It'll be worth an Oscar.

Return window is extremely tight, has conditions and they are not clear up front about when you need to request your return in order for it to be accepted. I think it is designed to maximise the number of "orders accidentally ineligible for return".

Frankly a scam company selling rubbish with good marketing. Oh yes, I forgot to say: the pillow is absolute cheap trash.