Awful customer service, poorly trained staff, lazy...

Awful customer service, poorly trained staff, lazy case managers. This place doesn t really help the people who need it. Waivers take forever and all the staff work from home turn their work phones off - I have called a case manager 5 times in the last 2 weeks and have still not received a call back. Good luck if you have a family member that needs help, you are better off hiring a social worker to help you navigate through the mess that is the TRE process. I hate this place, they don t care and don t help the people that need it the most.