In recent months, there has been a major negative ...

In recent months, there has been a major negative shift when it comes to service, and perhaps quality of pizza, as well. This used to be my favourite pizza joint in town, and after waiting for more than an hour for my food in my previous two visits (mid-week, 2-4 guests, no one outside and open seats inside), I have no plans of going back. This type of pizza cooks in what... 3 minutes, max? There is absolutely no excuse for this kind of wait. Despite complaints and clear dissatisfaction (from myself and other tables, both times), employees have no empathy for customers, giving only weak excuses, and nothing is ever offered to try to improve the experience. I don't see Old Scuola lasting very long if management does not take feedback like this seriously, especially when you can have good pizza at O'pazzo around the corner, where even on a packed Friday night my pizza arrived 10 minutes after it was ordered in a group of 10. To the management - much of your clientele is international, like me, and not willing to put up with horrible service, even by Dutch standards. Good luck with that fancy catering business! Maybe you should focus more energy on the service of your restaurant and satisfaction of your (previously) returning, paying customers.