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Rhiannon Hinckley

3 years ago

This company has NO customer service. Lived in the...

This company has NO customer service. Lived in their town homes for 6 years and they decided to not renew our lease. Completely unexpected and no reason was given. Been calling the Horning office to talk to the one person they said that I can talk about this. It's been 13 days since I first called and left messages for Mrs. Bernadette. She has not tried calling back to any of my messages. Never answered either. They have no one at the front desk to handle the incoming calls. The only conclusion to why they do this is for money. They are renting the town homes for almost $200 more now than we pay. This is the only reason. More money for them.

We are not the first they have done this to. I saw a woman going ballistic and yelling to everyone she saw to not live here. Yelling they will just throw you out! I thought she was crazy. They did it to her!! 30 days with no warning to put out a family like that! I get that mother now. Saw it again to another family and told myself this could happen to us I think. Oh how I wish I would have listen to those moms. Because here I am trying to pack and find a place in 30 days. Just because we can give a 30 day notice to move out doesn't mean it's right as a company to do it to your tenants.

And the whole thing was sneaky too. We signed a 12 month lease in April for it to start May 1st. They held our lease with Only our signatures for two months!! And then said, "Well the lease is not valid since we didn't sign it!" Disgusting business tactics!! I will never recommend Horning companies I hope I save this heart ache for another family!

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